Refund Policy

KnD Brands — Refund & Return Policy
Effective date: May 12, 2026

1. Overview
   This Refund & Return Policy explains when returns, refunds, repairs, or reprints are available for purchases from KnD Holdings dba KnD Brands and Basic Blue Collar ("Knd Brands", "we", "us", "our"). By placing an order you agree to this policy.

2. Non‑custom (stock) merchandise

• Eligibility: Unworn, unwashed, undamaged stock items may be returned within 30 days of delivery for a refund or exchange. Items must be in original condition with tags attached and include the original packing slip or order number.

• Return authorization: All returns require a Return Merchandise Authorization (RMA). Email info@basicbluecollar.com or call 972‑872‑0709 to request an RMA and return instructions.

• Return shipping: Unless the return is due to our error (wrong item, damaged in transit), return shipping is the responsibility of the customer.

• Refunds: Refunds are issued to the original payment method within 7–14 business days of receiving and inspecting the returned item. Shipping charges are non‑refundable.

1. Custom printed and decorated items (screen‑printing, embroidery, custom artwork)

• General rule: Custom printed, decorated, or personalized items are final sale and are not eligible for return or refund, except where we have made an error as described below.

• Defects or printing errors: If custom items are defective due to our error (wrong design, misprint, missing prints, incorrect sizes received vs. confirmed order), contact us within 7 days of delivery at info@basicbluecollar.com or 972‑872‑0709 with your order number, photos of the issue, and a description. We will review the claim and, at our option, offer a reprint, repair, or partial/full refund for the defective portion.

• Approved reprints: If a reprint is approved, we will reprint and ship corrected items at no additional charge; timing depends on production schedules. If a reprint is not feasible, we may offer a partial or full refund for the affected items.

• Customer-approved proofs: If you approved a proof (digital or hardcopy) that contained the error, we are not responsible for correcting that error after production; such orders are final sale.

1. Damaged or lost in shipping

• Damaged shipments: Inspect packages upon receipt. For damage in transit, note damage on the carrier’s delivery receipt, keep all packaging, and contact us within 7 days with photos and details. We will work with the carrier and, depending on the situation, replace, reprint, or refund items at our discretion.

• Lost packages: If tracking shows a package as lost, contact us promptly so we can file a claim with the carrier. Claims can take time; we will work with you and the carrier to replace or refund items once the carrier's investigation is complete.

1. Exchanges

• Exchanges for size or color on stock items are handled like returns: contact us for an RMA and send the original item back per our instructions. Exchanges are subject to item availability and any price differences. Return shipping for voluntary exchanges is the customer’s responsibility.

1. Returns process and requirements

• RMA required: Do not return items without an RMA—unauthorized returns may be refused or returned at your expense.

• Condition: Items must be returned in original condition; we reserve the right to refuse or partially credit returns that are soiled, washed, or damaged by the customer.

• Proof and documentation: For custom order claims, include photos showing the defect, proof of delivery, and a copy of the order confirmation.

1. Refund timing and method
   Refunds are issued to the original payment method within 7–14 business days after we receive and inspect returned items, or after we approve a refund for a defective custom item. The time it takes for the refund to appear on your statement depends on your payment provider.

2. Pricing errors and cancellations by us

• Pricing errors: If an item is listed at an incorrect price due to typographical error or system issue, we reserve the right to refuse or cancel orders placed at the incorrect price. If payment has already been processed, we will notify you and either refund the order or offer to fulfill at the corrected price.

• Order cancellations by us: We may cancel an order for inventory, fraud concerns, or other legitimate reasons and will promptly notify you and refund any payments made.

1. Limitations and liability
   Our liability for returns, refunds, and reprints is limited to the price paid for the affected goods. We are not responsible for incidental or consequential damages.

2. Contact for returns and refunds
   To request an RMA, report a defect, or ask questions about returns and refunds, contact:
   KnD Holdings dba KnD Brands and Basic Blue Collar
   Email: info@basicbluecollar.com
   Phone: 972‑872‑0709
   Address for returns (use RMA instructions): 772 Highway 26 W, Nashville, AR 71852

3. Policy changes
   We may update this Refund & Return Policy at any time; changes will be posted with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.